Privacy Policy

This privacy policy explains how Osteopath Redditch (Reece Jones BOst (Hons), GOsC Registered, iO Member) collects, uses, and protects your personal information, in line with UK GDPR, the Data Protection Act 2018, and the standards set by the General Osteopathic Council (GOsC) and the Institute of Osteopathy (iO).

Last updated: September 2026

Who we are

Osteopath Redditch is a sole practitioner osteopathy clinic operated by Reece Jones, registered with the General Osteopathic Council (GOsC No. 11674) and a member of the Institute of Osteopathy. Reece Jones is the data controller for the personal information described in this policy, registered with the Information Commissioner's Office, registration reference ZC186355. Our clinic address is Faraday Business Centre, Windsor Road, Redditch, Worcestershire, B97 6DJ.

Contact: reece@osteopathredditch.co.uk | 07360 069447

What information we collect

We collect the following personal information:

• Name, date of birth, contact details (email, phone, address)
• Medical history and current health information relevant to your treatment
• GP details where provided
• Appointment and billing records
• Treatment notes and clinical records, including audio recordings and AI-generated transcriptions of consultations where you have given consent

Our legal basis for processing your information

Health information is a special category of data under UK GDPR, so it needs a specific legal basis in addition to a general one.

We process your personal information under Article 6(1)(b) of UK GDPR, because it is necessary to provide the treatment you have booked. We process your health information under Article 9(2)(h), because it is necessary for the provision of health care by a registered health professional who is subject to a duty of confidentiality.

Where we make an audio recording of your consultation for note-taking purposes, this is done only with your specific, separate consent, given via our patient intake form, and you may withdraw that consent at any time.

How we use your information

Your information is used to provide and manage your osteopathic care, communicate with you about appointments, process payments, and comply with our regulatory obligations as a GOsC-registered practitioner.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Clinical records

Clinical records are retained for a minimum of eight years from the date of last treatment, or until age 25 for patients who were minors at the time of treatment, in line with GOsC guidance.

Your rights

Under UK GDPR, you have the right to:

• Access a copy of your personal data
• Request correction of inaccurate data
• Request deletion of your data, subject to our legal and professional obligation to retain clinical records for the periods set out above
• Object to or restrict certain processing
• Request that your data be transferred to another provider (data portability), where technically possible
• Withdraw consent at any time where processing is based on consent, such as consultation recording

To exercise any of these rights, contact us at reece@osteopathredditch.co.uk. We may need to verify your identity before responding.

Third parties who process your information

We use the following third-party services to help run the clinic. Each is required to handle your data securely and only for the purpose stated:

• Cliniko, a GDPR-compliant practice management platform, for appointment bookings, billing, and clinical records
• Plaud AI, an AI transcription tool, used only with your specific consent to help produce clinical notes from consultation recordings. Recordings are deleted once your notes have been reviewed and confirmed

Your data is held within the United Kingdom.

Complaints

If you have concerns about how your data is handled, please contact us directly in the first instance. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk, or with the General Osteopathic Council if your concern relates to Reece's professional conduct.